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Terms & Conditions

Online Booking

  • Once purchased on-line tickets may not be used in conjunction with any other offer.
  • No ticket may be resold.
  • Any discounts or offers on-line are available in limited quantities and for limited periods only and shall not be available on bookings made by phone or in person.
  • Please bring along your booking reference number and/or show us on your smart device.
  • Some exhibits may be closed due to safety or technical reasons.
  • Prices are correct at time of going to press and are subject to change without notification.
  • We reserve the right to refuse entry to the aquarium.
  • Membership cards / annual return passes are non-transferable.
  • Track and Trace - In line with government guidance the contact information provided for this booking may be passed onto track and trace to help stop the spread of covd-19. The information will be held for 21 days.

Our full terms and conditions can be found here