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Terms & Conditions

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer.
No ticket may be resold.
The Advance Pass is non-refundable and can only be selected for visits at least 3 days after the initial purchase date.
Any discounts or offers on-line are available in limited quantities and for limited periods only and shall not be available on bookings made by phone or in person.
Please bring along your booking reference number and/or email print out.
Some exhibits may be closed due to safety or technical reasons.
Prices are correct at time of going to press and are subject to change without notification.
We reserve the right to refuse entry to the aquarium.
Membership cards are non-transferable.
We cannot replace your Standard Pass once it has been issued.